AUS +61 (02) 8006 0182
CAN +1 (647) 478-6251
ACTIVE HOLIDAY COMPANY (est. 2003)
Self-guided Walking Holidays in UK and Ireland
Please read this carefully. It sets out your agreement with
us and contains important terms designed to protect your interests.
Your agreement with us (the agreement) only comes into effect
when we have received your booking form or telephone, fax or email instructions
together with your deposit and we have issued confirmation of your booking,
either written or verbal. A deposit of £55 per person is payable
at the time of booking, unless the booking is made within 6 weeks of
departure, in which case full payment is required. This agreement is
made in England and is governed in all respects by English Law. Any
disputes arising from the agreement will be dealt with exclusively by
the Courts of England and Wales.
Payment of balance
When we confirm your booking, we will send a statement showing the balance
of payment and the date due. This balance must be made 6 weeks before
the start of your holiday. If the balance is not received by the due
date, we reserve the right to cancel your holiday and apply cancellation
charges as paragraph 4. Where bookings are made less than 6 weeks before
the start of your holiday, full payment will be due at the time of booking.
In accordance with English and European law (EC Directive 90/314/EEC),
your deposit and final payments are protected in a client trust account
until your holiday is completed.
Changes to arrangements by you
If you wish to alter your holiday arrangements we will do our best to
accommodate you, subject to availability, upon payment of an administration
charge of £35 per booking, provided such alterations are notified
in writing at least 14 days before the start of your holiday. After
this date we reserve the right to treat changes as rebookings and to
apply cancellation charges.
Cancellation by you
If you have to cancel your holiday you must notify us immediately in
writing by recorded delivery letter. We will be entitled to charge cancellation
fees on the following scale: more than 42 days before departure, deposit
only; 42 to 29 days, 50% of total holiday cost; 28 to 15 days, 80% of
total holiday cost; less than 15 days, 100% of total holiday cost.
Alterations or cancellations by us
We reserve the right to alter itineraries. These are statements of intentions
only, they do not constitute representations or undertakings that they
will be carried out, and changes to them will not constitute material
alterations. We will notify you of any such alterations as soon as possible
and will offer alternative arrangements of at least an equivalent standard.
In the unlikely event we have to cancel your holiday or have to make
material alterations we will notify you as soon as possible and offer
you the choice of an alternative holiday or a full refund.
Except where otherwise expressly stated in these booking conditions,
we regret we cannot accept liability or pay any compensation where the
performance of our contractual obligations is prevented or affected
by force majeure. For the purpose of these booking conditions,
force majeure means any event which we, our employees, agents
or suppliers of the service(s) in question could not, even with all
due care, foresee or avoid. Such events may include war, riot, civil
strife, terrorist activity, industrial dispute, natural or nuclear disaster,
adverse weather conditions, fire and all events outside our control.
If you have any problems with our services whilst on holiday report
it immediately to your hotelier or our agent or representative. Any
ensuing complaints must be notified to our office in writing by registered
letter within 28 day of the end of your holiday.
Liability for injury or loss
We will not be liable for any injury or loss suffered by you except
in the following circumstances:
a) Death or personal injury caused by negligence by us, our employees,
agents or suppliers provided they were at the time carrying out work
authorised by us;
b) misrepresentations made by us, or employees, agents or suppliers
provided they were at the time carrying out work authorised by us;
c) breach of our contractual duty to exercise due diligence in making
arrangements for your holiday and for consequential loss arising from
any such breach;
d) failure to provide contractual services which are adequate or are
of a reasonable standard.
We strongly recommend that you are adequately insured for your holiday.
Please note you will be required to reimburse us or our local agent
in the event of damage to or theft of our bicycle and/or equipment.
It shall be your responsibility to ensure that you have no medical conditions
that preclude you from taking part on the holiday. Our liability is
limited to those mentioned in paragraph 8.